SHOBAND reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at mybellajee@gmail.com.
As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making SHOBAND a pleasant place to shop and for our staff to work in.
GENERAL
a. Our operating hours are Monday to Friday from 10 am to 6 pm.
b. For all sales enquiry, kindly email us at mybellajee@gmail.com with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
d. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
PURCHASE
a. Kindly ensure you have selected the correct item(s) before checking out. SHOBAND will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong items are selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
c. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
d. We only accept Payment via Online Bank Transfer. For more information on payment.
e. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
f. SHOBAND reserves the right to accept or reject any order(s) without prior notice for reasons such as:
SHOBAND ordered is no longer available in stock
Payment is not completed and notified to us within 24 hours from the issue of the order invoice
We are unable to obtain authorisation of payment and/or if we suspect any fraudulent activity.
DISCOUNT CODES/ VOUCHERS
a. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
b. Discount codes may or may not come with an expiry date. This will be informed accordingly.
c. Discount codes are strictly non-extensible.
d. Orders placed using discount codes are not applicable for exchange and returns.
BOUNCED PARCELS
a. Customers will be contacted via email should we receive any bounced parcels bearing their name.
b. Cost for re-delivery will be borne by the customer. AmyBrownie will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
c. SHOBAND reserves the right to deny any request to combine the bounced back parcels with any new orders.
d. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
STORE CREDITS
a. Store credits are issued by SHOBAND and can be used on any purchase.
b. To redeem your credits, please login your account and select "Store Credits" during check out. Your invoice will then reflect the payable amount after the deduction.
c. Store credits are strictly non-transferable.
As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making SHOBAND a pleasant place to shop and for our staff to work in.
GENERAL
a. Our operating hours are Monday to Friday from 10 am to 6 pm.
b. For all sales enquiry, kindly email us at mybellajee@gmail.com with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
d. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
PURCHASE
a. Kindly ensure you have selected the correct item(s) before checking out. SHOBAND will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong items are selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
c. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
d. We only accept Payment via Online Bank Transfer. For more information on payment.
e. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
f. SHOBAND reserves the right to accept or reject any order(s) without prior notice for reasons such as:
SHOBAND ordered is no longer available in stock
Payment is not completed and notified to us within 24 hours from the issue of the order invoice
We are unable to obtain authorisation of payment and/or if we suspect any fraudulent activity.
DISCOUNT CODES/ VOUCHERS
a. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
b. Discount codes may or may not come with an expiry date. This will be informed accordingly.
c. Discount codes are strictly non-extensible.
d. Orders placed using discount codes are not applicable for exchange and returns.
BOUNCED PARCELS
a. Customers will be contacted via email should we receive any bounced parcels bearing their name.
b. Cost for re-delivery will be borne by the customer. AmyBrownie will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
c. SHOBAND reserves the right to deny any request to combine the bounced back parcels with any new orders.
d. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
STORE CREDITS
a. Store credits are issued by SHOBAND and can be used on any purchase.
b. To redeem your credits, please login your account and select "Store Credits" during check out. Your invoice will then reflect the payable amount after the deduction.
c. Store credits are strictly non-transferable.